The company is required to investigate every customer complaint received, and complaints should be resolved within 10 business days. The address and phone number for the electric company are listed on your electric bill. If you have a complaint or question about your electric service, you should first contact your electric company. Toledo Edison: (800) 447-3333 Complaint procedures Informal complaints Contact the PUCOħ-1-1 (TDD/TTY) Contact your electric companyįirstEnergy (includes Cleveland Electric Illuminating Company, Ohio Edison, and Toledo Edison)Ĭleveland Electric Illuminating Company: (800) 589-3101 Keep in mind that this is a summary of the rules regarding your rights and does not take their place.įor more information, please contact the PUCO or your local electric company.
This page summarizes some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow. The PUCO works to regulate the rates customers pay for electricity and ensure that companies provide quality, safe and reliable electric service. Scammers with billions in federal funding, never again.Ĥ kids with devices and 10+ years later I am writing my first review.The Public Utilities Commission of Ohio (PUCO) is the state agency that has regulatory authority over investor-owned public utilities, including electric companies. I lived through a pandemic with zero help from CT. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold, emailing the developers, resetting passwords. When calling to explain this to the UI, all I get is the app has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. Bounces right back to "try again later" or as in right now a 24hr account lock out, miss another payment date or pay with a fee. Errors of multiple accounts, different user names, this email address is already registered, passwords across my IOS devices have NOT changed. Spent another 4 months, on a payment arrangement to be locked out again and moving. By the time something connected in cyberspace, my bill was $2700 for 6 months. More Matches Get Pricing Info for AVANGRID Contact AVANGRID! Or Contact Support Need help using AVANGRID? Try their Help Center now! AVANGRID in the News! Social Support and Contacts AVANGRID on Facebook!Īfter being talked into going paperless, with this "App", while moving twice now during the pandemic, I have been completely locked out! I have been a UI customer for over 30 years, never missed a payment. Website: Visit United Illuminating Website
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact United Illuminating.
We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues.
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